The Blacksburg MSAP

Policies and Procedures for the MSAP

1. Fees and services
   
   1. Standard T1 connection
      

      T1 circuit supplied by customer. VT will provide CSU interface and router
      port. Customer (or customer's agent) to pay all costs associated with
      each T1 circuit up to the demarcation point within the Cassell Coliseum
      MPOP. Virginia Tech will pay costs to extend each T1 circuit from the
      demarc to a router port.

      • One time connection fee: $1600
      • NAP monthly port cost: $261
        
   2. Standard 10BaseT connection
      
      DSL or other circuit to the MSAP 10BaseT switch in Cassell Coliseum supplied
      by customer. Customer must provide any media conversion/equipment needed
      to convert circuit to standard 10BaseT port. VT/CNS will provide a 10BaseT
      patch cable from customer equipment to switch. Any customer access to
      the Cassell switch room to install equipment is provided on a time and
      materials basis at $50/hour, with a one hour minimum.
      • One time connection fee: $200
      • MSAP monthly port cost: $261
        
   3. Standard Gigabit Ethernet connection
      
      Single mode fiber supplied by customer to the VT fiber demarcation point
      at Turner Street manhole (e.g. via KMC fiber). VT will provide the jumper
      to connect from our STIC to the GigE switch (an FC-SC jumper). The port
      fee includes the fiber rental from the manhole to Shanks. The connection
      fee includes the GBIC interface on the GigE switch.
      • One time connection fee: $1000
      • MSAP monthly port cost: $375
2. Peering
   
   Peering with Virginia Tech is provided as part of the basic service. Service
   providers may peer with any other MSAP-connected service provider by announcing
   routes to the VT route server connected to the MSAP (192.70.187.65, 192.70.187.66).
   
3. Ordering service
   
   1. The BEV office handles customer service orders and routine customer
      information requests. MSAP order form can be filled out at the BEV office
      or faxed in. BEV office will bill via standard CNS billing procedures.
      
   2. MSAP customers must provide a billing/administrative contact when requesting
      service, including a contact name, surface mail address, voice and fax
      phone numbers, and a Federal tax ID number.
      
   3. MSAP customers must designate a primary and alternate technical contact,
      including (for each) a contact name, surface mail address, email address,
      voice and fax phone numbers, pager number (optional), and night and weekend
      voice phone numbers. Technical contacts should be able to respond to trouble
      reports from MSAP personnel in a timely manner (2 hours or less).
      
   4. Connecting circuits to the MSAP
      
      If a telephone circuit is needed (e.g. a T1 line or a DSL circuit) to
      connect to the MSAP, customers must specify the designation as Cassell
      Coliseum room 203, MPOP2. It is strongly suggested that customers contact
      the local Corporate Account Manager for Verizon at Phone: 540-265-5043.
      The localll CAM can eliminate confusion on the part of someone writing
      an order at Verizon for services terminating at one of Virginia Tech's
      MPOPs. The contact person for the Verizon order should be Ray Stell (stellr@vt.edu),
      since the circuit will be terminated at Virginia Tech.
      
   5. Start of service and billing anniversary date
      

      Start of service will be the first working day following the connection
      of the T1 circuit or Ethernet circuit to the MSAP. The billing anniversary
      date will be one calendar year from the start of service date.
      

4. Termination of service
   
   Termination orders must be submitted at the BEV office in writing or by using
   the online form. Termination orders must be submitted in writing or via email
   45 days prior to circuit disconnection. Virginia Tech will confirm all termination
   requests in writing or via email within one week of receiving such request.
   
5. Service policies
   
   1. Spam
      
      Operators of domains connected to the MSAP must conform to standards of
      network conduct as described in the Acceptable Use Policy. Furthermore,
      domain operators must require the users of their service to conform to
      those same standards. In particular, unsolicited e-mail advertising a
      domain connected to the MSAP will not be tolerated, whether the e-mail
      originates from a MSAP-connected domain or not. The MSAP managers may
      at any time determine that a domain is engaging in unacceptable use, and
      MSAP management may at any time discontinue service for such domains at
      MSAP management's sole discretion.
      
   2. Appropriate IP routing and filtering policies
      

      Operators of IP networks connected to the MSAP must apply IP routing and
      filtering policies in accordance with Virginia Tech standards of operation.
      
      
      
      Routing problems that are determined to be caused by mis-configured customer
      equipment and that require CNS diagnostic and/or technical support to
      diagnose or repair will be subject to hourly repair charges at the standard
      CNS diagnostic rate of $40/hour.
      

   3. Length of service
      
      Virginia Tech and the Blacksburg Electronic Village are offering MSAP
      services to the local community as a university research project to determine
      the technical and economic development aspects of such services. Virginia
      Tech will provide the base level peering service with the university at
      least through December 31st, 2002. After that date, Virginia Tech may
      elect to continue the service, move it into the private sector, or may
      adjust rates to more accurately reflect the actual costs of operating
      the MSAP. Communications Network Services
      (CNS) and the Blacksburg Electronic Village are part of Virginia
      Tech Information Systems, and provide services on a strict cost recovery
      basis.